Client Policy
Session Timing – All sessions begin and end at the scheduled time. If a client arrives late, the session will still end at the originally scheduled time, and the full service fee will apply.
Health History & Intake Forms – Clients must provide a health history and update the clinic as necessary. An intake form is required for all sessions and is sent via email and text to new clients. If the form is not completed before the appointment, the client will need to fill it out upon arrival, which may reduce hands-on time if the session has already begun.
Cancellations & Rescheduling – Appointments canceled or rescheduled with less than 24 hours' notice will be charged 50% of the service fee. No-shows, last-minute cancellations, or reductions in service time at the time of the appointment will be charged 100% of the original scheduled service. Clients must notify us via call, text, or email. If no notification is provided, the full service fee is owed and must be paid before any future appointments can be booked.
Rescheduling an Appointment Within 24 Hours Still Incurs a Fee: If a client chooses to reschedule their appointment within the 24-hour cancellation window, they will still be charged the cancellation fee. This is because the time was already set aside for them, and it is unlikely that we can fill the opening on such short notice, impacting our therapists' ability to work. If a client decides to reschedule, they must also still notify us that they will not be attending their originally booked appointment.
📌 Important Booking Policy: A 50% deposit is required to secure appointments for both Couples/Side-by-Side Massages and 2-Hour Massages. This deposit will be applied to the service but becomes non-refundable if the appointment is canceled or rescheduled within our 24-hour cancellation policy window.
Why We Have a Cancellation Policy:
We completely understand that life happens—illness, emergencies, and unexpected events can arise at any time. If you wake up feeling unwell or have a last-minute change in plans, we truly empathize. However, when an appointment is reserved, that time is set aside just for you. Your therapist is ready, the space is prepared, and it can be incredibly difficult—if not impossible—to fill a last-minute opening.
Our wellness clinic operates on a personalized schedule. When an appointment goes unfilled, it’s not just about lost income—it impacts our ability to continue providing the highest level of care for all clients. Even as we continue to grow, if just a handful of people cancel without enough notice each month, it has a significant effect on our business, our team, and our capacity to serve you in the long run.
To help you avoid cancellation fees, we encourage those with unpredictable schedules to book same-day appointments when available. This way, you won’t have to worry about unexpected changes, and we can ensure our therapists’ and other practitioner's time is respected.
We truly appreciate your understanding and support—it allows us to continue serving you and our community with the care and dedication you deserve.
Payment – Payment is due at the time of service.
Mobile Massage Appointments – For mobile massage sessions, if the client does not arrive within 15 minutes of the scheduled time, they will be charged for the full session.
Zero Tolerance for Harassment – Sexual harassment of any kind will not be tolerated. If the therapist feels unsafe or compromised, the session will be immediately terminated, and the full session price will be due.
These policies help ensure our therapists' and practitioner's time is respected and that we can continue offering high-quality care to all clients. Thank you for your understanding and cooperation.
