Client Policy
1. Sessions begin and end at scheduled times. Sessions begun late due to the client arriving late end at the appointed time and are full price.
2. Clients provide a health history and update the clinic when necessary.
3. Cancellations and rescheduling with less than 24-hour notice will result in a charge of 50% of the service. No Call/No Shows or request for reduction of time at the time of service will be charged 100% of the entire original amount. You can call, email or text to notify us. If the client does not notify the therapist, a 100% charge of the service fee is owed.
4. Payment is expected at the time service is rendered.
5. During mobile massage appointments, if a client does not arrive within 15 minutes of the appointed time he or she will be charged for the full session.
6. Sexual harassment is not tolerated. If the practitioner’s safety feels compromised, the session is stopped immediately, and the full session price is due.
