Frequently Asked Questions

To cancel or reschedule your appointment:

• Open your appointment confirmation email.
• Scroll to the very bottom of the email.
• Click the link that says, “Click here if you need to cancel or reschedule.”
• Follow the prompts to make changes to your appointment.

Please note: Appointments cannot be canceled or rescheduled through the confirmation email within 24 hours of the scheduled appointment time. Our cancellation policy will apply to any changes made within the 24-hour window.

Clinical massage is a specialized form of manual therapy that focuses on assessing and treating soft tissue dysfunction, chronic pain, and muscular imbalances. It targets trigger points, nerve compression, poor circulation, and postural issues that contribute to pain and restricted movement.

Unlike a traditional massage, which primarily promotes relaxation and general muscle tension relief, clinical massage is highly focused and therapeutic. It involves precise pressure and techniques to release muscle adhesions, correct biomechanical imbalances, and restore proper function. This approach makes it effective for conditions such as chronic pain, sciatica, migraines, TMJ dysfunction, and sports injuries. While regular massage is great for overall wellness, clinical massage is often used for pain management and rehabilitation to help clients achieve long-term relief and improved movement.

In our clinical massage sessions, we utilize a lot of Neuromuscular Therapy (NMT), which can involve some discomfort, especially when working on areas with chronic tension, trigger points, or muscle dysfunction. However, the pressure is always applied within your tolerance level, and communication with your therapist is key to ensuring a therapeutic yet comfortable experience.

NMT relieves pain by targeting the root causes of muscle dysfunction, such as trigger points, nerve compression, ischemia (restricted blood flow), and postural imbalances. By applying precise pressure to tight or dysfunctional areas, NMT helps release muscle knots, improve circulation, reduce nerve irritation, and restore proper movement patterns. This process reduces pain, increases flexibility, and helps prevent future injuries or chronic discomfort. While some tenderness may occur after a session, it typically fades within a day or two, leaving you with improved mobility and relief from tension.

The number of Neuromuscular Therapy (NMT) sessions needed depends on the severity of your condition, how long you've been experiencing pain, and how your body responds to treatment. Some clients notice relief after just one session, while others with more chronic issues require consistent treatment over time to achieve lasting improvements.

For acute issues (such as a recent muscle strain), 1–3 sessions may be enough.

For chronic pain conditions (such as sciatica, migraines, or postural imbalances), we typically recommend starting with two sessions per week or no more than 4–7 days apart. This allows for consistent progress while preventing the pain from returning between treatments. We will reassess as you progress and adjust your treatment plan accordingly to ensure the best results. Regular maintenance sessions may also be beneficial to prevent recurring pain and support long-term wellness.

Yes, paraffin wax treatments can be very beneficial for arthritis, joint pain, and stiffness. The gentle heat from the wax helps increase circulation, relax muscles, and ease stiffness in the joints, making movement more comfortable. Many people with osteoarthritis, rheumatoid arthritis, and other joint conditions find paraffin treatments soothing and effective in reducing pain and improving flexibility. While it’s not a cure, regular paraffin therapy can provide temporary relief and enhance mobility in the hands and feet.

Yes, while paraffin wax treatments are generally safe, there are some cases where they should be avoided. You should not receive a paraffin treatment if you have:

• Open wounds, cuts, or skin infections in the area being treated
• Severe varicose veins or poor circulation
• Recent burns or sunburn
• Diabetes-related neuropathy or loss of sensation (as you may not feel if the wax is too hot)
• Skin conditions such as eczema, psoriasis, or dermatitis (unless approved by a doctor)
• Allergies to paraffin or petroleum-based products

If you have any concerns about whether paraffin is safe for you, it's always best to consult with your therapist before the treatment.

Yes, cupping can leave temporary circular marks on the skin, which are not bruises but the result of increased blood flow and the release of muscle tension. The marks vary in color from light pink to deep purple, depending on how much stagnation or tension is in the treated area.

The marks typically last anywhere from a few days to two weeks, depending on your circulation, hydration levels, and how quickly your body heals. The more often you receive cupping, the lighter and shorter-lasting the marks tend to be as your circulation improves.

Cupping is generally safe for most people, but it should be avoided or modified for those with:

• Bleeding disorders or those taking blood thinners (e.g., hemophilia, severe anemia)
• Skin conditions or infections in the treatment area (e.g., eczema, psoriasis, open wounds)
• Pregnancy (especially over the abdomen and lower back)
• Recent surgeries or injuries that haven’t fully healed
• Severe varicose veins or deep vein thrombosis (DVT)
• Heart conditions or uncontrolled high blood pressure
• Extremely fragile skin or sensitivity to suction

If you’re unsure whether cupping is right for you, it's best to consult with your therapist before treatment to discuss any concerns.

Certain conditions, such as recent surgery, blood clots, fever, severe osteoporosis, or contagious skin conditions, may require you to postpone your session. Always check with your doctor if you have any concerns.

It’s best to eat a light meal at least an hour before your session. A full stomach may cause discomfort when lying face down.

It depends on your goals. For relaxation, once a month is common. If you're managing stress or muscle tension, you may benefit from weekly or biweekly sessions.